Program Services Manager

JOB DESCRIPTION

The Program Services Manager will: 

1. Program Support Services Management- Manage and lead day-to-day program support services for the Immerse programs, including the following areas: 

  • Alumni program

  • Employment services

  • Mentoring program

  • Volunteering program

2. Program Development - Design and implement the expansion and development of program supports services, ensuring that every youth has what they need to succeed. 

Team Leadership - Supervise and mentor a team of program coordinators and support staff. Provide guidance, support, and professional development opportunities to ensure the team's success and guiding cases from a distance and troubleshooting problems to ensure that all youth are getting what they need.

Team Collaboration - Responsible for fostering effective teamwork, promoting cross-functional collaboration, and enhancing communication channels within our organization. 

Performance Monitoring: Monitor program performance, analyze data, and prepare reports for management review.

Stakeholder Engagement: Build and maintain strong relationships with stakeholders, including youth, partners, and community organizations. 

Team and Personal Development - Continually seek opportunities for growth, understanding, and balance to maintain health, both individually and as a member of the Immerse Arkansas team. Promote teamwork through collaboration, support, and communication. 

  • Actively participate in team meetings and staff development.

  1. iLabs and Huddles

  2. Program staff meetings

  3. Supervision

  • Communicate consistently and thoroughly with colleagues. 

  1. Communicate regularly with staff to help the team best assist each youth, while honoring confidentiality. 

  2. Keep work calendar up to date in google.

  3. Answer the office phone extensions assigned and return messages and emails promptly. 

  • Continually seek growth and development to maintain personal and professional health, providing a healthy example to youth. 

  1. Complete at least 30 hours of training annually, relevant to the position.

  2. Develop a plan for personal and professional development, taking into consideration areas of particular interest, and how those areas benefit Immerse, the relevancy to the field, and the youth and families we serve.

  3. Maintain current certification in CPR, First Aid, and other certifications determined by the position.

  4. Use paid time off in accordance with policy.

QUALIFICATIONS

All employees will be thoroughly committed to Immerse’s mission. The ideal candidate will embrace Immerse’s values of with, worship, and scrappy (visit our About Page to learn what this means!). All candidates should have the following qualifications and experience:

Education: Bachelor's degree in a relevant field (such as business administration, public administration, or social sciences). 

Experience: Proven experience (2 to 5 years) in program management or related roles, preferably in the nonprofit sector or social services.

Additional Requirements: 

  • Strong leadership skills with the ability to motivate and inspire a diverse team.

  • Excellent organizational and project management abilities, with a keen eye for detail.

  • Exceptional communication and interpersonal skills to engage effectively with stakeholders.

  • Proficiency in data analysis and reporting, with the ability to utilize relevant software tools.

  • Ability to work independently, prioritize tasks, and drive multiple simultaneous projects to completion.

  • Strong visionary and implementation skills. Able to see something not yet created and know how to make something happen. 

  • Wants to do “whatever it takes” to see youth and families succeed and heal. 

  • Is emotionally humble and smart- has a high emotional intelligence. 

  • Sees their work as worship and has a growing relationship with Jesus.

  • Have experience working with homeless transitional-age youth. 

  • Must demonstrate a commitment to the value of cultural competency. 

  • Must be able to lift 35 pounds.

  • Must have a valid driver’s license and reliable transportation.

  • Must be willing and able to travel within the assigned region on a daily basis. 

  • Must successfully complete a background check and drug screen. 

  • Must maintain current certification in CPR, First Aid, and other certifications as determined by the program.

Overview

 

Job Type: Full time

Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Flexible schedule

  • Flexible spending account

  • Health insurance

  • Paid time off

  • Parental leave

  • Vision insurance

Schedule:

  • 8 hour shift

  • Monday to Friday

 

ABOUT IMMERSE ARKANSAS

Immerse Arkansas was founded in 2010 with the mission of transforming youth from crisis into overcomers. The nonprofit organization serves youth between the ages of 14 and 24, whose past trauma and challenges have created barriers to becoming independent, healthy, successful adults. 

Immerse Arkansas works with these youth and families to address the underlying trauma resulting from abuse or neglect. We believe that when we surround youth from crisis with unconditional relationships, a vision for their restored future, and tools that anticipate their needs and dreams, we create a climate for healing, growth, and transformation.

Immerse is a collaboration of redemptive innovators who pair ambitious faith with strategy in all pursuits, especially anything labeled as “impossible.” We’re hungry for healing for all, and we’re especially interested in those who have been counted out. We are looking for someone who fits our values of with, worship, and scrappy and who can fully embrace our statement of faith and affirmations.

TO APPLY

To apply, please send your resume and cover letter to careers@immersearkansas.org with “Program Services Manager” as the subject line of the email.

Hunter Jones