Overcomer Central (OC) Receptionist
About the oc
Our youth center, The OC, is a safe, welcoming space where youth from crisis can come and get help. When someone walks through the door, they can easily access healthy meals, showers, laundry and other supports designed to meet their immediate needs.
Overcoming a crisis doesn’t happen in an instant, which is why The OC is the hub for all of our operations and programming. After meeting the immediate needs of our youth, we start building a community around them to inspire growth through coaching & mentoring, life skills classes, educational and employment support and community activities.
POSITION ROLE DESCRIPTION
Reporting into the OC Manager, the OC Receptionist will:
1. Operational Support - Welcomes and directs youth and guests appropriately in person and via telephone, contributing to a welcoming, trauma-sensitive, and safe environment for youth in crisis. Maintains clean and organized areas as assigned.
2. Data Entry/Administrative Support - Assists in the inputting of data for the OC (i.e., youth participation in Immerse activities and events, Life Skills, the Gathering and etc.). Handle general clerical tasks.
3. Maintain Office Supplies - Monitor and restock office supplies as needed. Keep inventory of office supplies in good order.
4. Communication - Relay messages and information accurately to employees. Assist in the coordination of meetings and events. Maintain a polite and professional communication style at all times.
5. Team and Personal Development - Continually seek opportunities for growth, understanding, and balance to maintain health, both individually and as a member of the Immerse Arkansas team. Promote teamwork through collaboration, support, and communication.
Qualifications
All employees will be thoroughly committed to Immerse’s mission. The ideal candidate will embrace Immerse’s values of with, worship and scrappy (visit our About Page to learn what this means!). All candidates should have the following qualifications and experience:
Education:High School Diploma required.
Experience: 2 years’ experience working with youth in crisis (i.e., runaway or homeless youth, youth aging out of foster care, youth leaving Division of Youth Services, victims of trafficking and exploitation).
Additional Requirements:
Must have a driver’s license and/or reliable transportation; able to travel within the assigned region daily. Driving record must meet minimum requirements to be approved by Immerse insurance.
Must maintain current certification in CPR, First Aid, and as determined by the program.
Must successfully complete a required background check and drug screening.
Adherence to an ethical code as it relates to the particular professional field.
Basic skills for building cleaning and routine maintenance work.
Previous experience in a similar role is a plus but not required..
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Professional appearance and behavior.
Ability to multitask and handle a fast-paced environment.
Attention to detail and strong organizational skills.
Knowledge of basic office software (e.g., Microsoft Office Suite). Proficient in managing a case tracking system and ability to fully utilize Google Suite.
Apply conflict resolution and problem solving skills in the event of tense situations or to defuse potentially volatile situations.
Understanding of normal adolescent development and family dynamics.
Comfortable interacting with youth and families in informal settings, and must demonstrate a commitment to the value of cultural competency.
Overview
Work Location: Little Rock
Job Type: Full Time
ABOUT IMMERSE ARKANSAS
Immerse Arkansas was founded in 2010 with the mission of helping transform youth from crisis into overcomers. The nonprofit organization serves youth between the ages of 14 and 24, whose past trauma and challenges have created barriers to becoming independent, healthy, successful adults.
Immerse Arkansas works with youth and families to address the underlying trauma resulting from abuse or neglect. We believe that when we surround youth from crisis with unconditional relationships, a vision for their restored future, and tools that anticipate their needs and dreams, we create a climate for healing, growth, and transformation.
Immerse is a collaboration of redemptive innovators who pair ambitious faith with strategy in all pursuits, especially anything labeled as “impossible.” We’re hungry for healing for all, and we’re especially interested in those who have been counted out. We are looking for someone who fits that description to lead one of our programs working directly with youth from crisis ages 14-24. We are looking for someone who fits that description to interact directly with youth and young adults to guide them toward healing and transformation through creative, trauma-informed, innovative, and high-quality therapeutic interventions.
To apply
To apply, please send your resume and cover letter to mfinnie@immersearkansas.org with “OC Receptionist” as the subject line of the email.